What is Love Clean Streets for Housing?

Love Clean streets is the UK’s favourite reporting app.

Now your customers can use it to report issues in communal areas within your estates.

When they enter your estate boundaries, the app automatically shows your branding and configures itself for the reports you want to get - with the data being sent directly to your teams or integrated into your back office systems.

LCS for Housing will Improve the accuracy and ease of making reports for your customers and provide the exact data you need to act on.

You can build a community too…

Your customers can opt to show information and receive timely notifications about your organistation directly within the app.

This can even be “geo-fenced” so you can easily share or send different information to different estates.

Helping you to keep your customers up to date and build an informed community.

Who can use it?

Your customers, your estate officers, or anyone passing through your estate boundaries could use Love Clean Streets for Housing to report issues directly to you.

Your customers can configure the app to receive relevent information and alerts from you.

How much does it cost?

Love Clean Streets for Housing has a low entry cost and you’ll be surprised at how you can be fully setup on the service within a matter or weeks. Fees are charged as a setup fee, and a simple yearly support and maintenance fee based on the number of units you have, and giving you complete financial predictability. Try the calculator below to estimate how much it will cost you.

Contact us using the button below for more information and for a formal quote.

Find Out How Homes For Haringey Implemented LCS for Housing for their Estate Officers & Customers

Homes for Haringey opted into the system and chose to brand it ‘Our Estates’. Homes for Haringey wanted to use the mobile-working application for staff to report issues more efficiently on their estates.

Their IT team aimed to use the technology to drive up customer satisfaction for estate residents, while saving costs and collecting more accurate data on communal repairs.

Pete Davey, Head of IT at Homes for Haringey, said: “Using the app internally has proved a huge success with our estate service officers and customers.

We have seen customer satisfaction increase and our credibility as an organisation soar, particularly in relation to leaseholders who see it as a more efficient way of reporting issues.

“Duplication of work is avoided because of the speed of the system. Previous paper-based reporting could have taken a week or so before being attended to and in the meantime other reports regarding the same issue could have been made.”

“Estate officers say they can do a lot more with their day because they now don’t have to phone in to report issues and a positive by product is that the phone lines which serve both the staff and the public are now clear for our customers use.”

“At the back end, things have improved too. The accuracy of the data is valuable, particularly the picture which is used to identify faults and this system avoids the potential issue of an incorrect object being repaired over and over again.”

“It is also a profoundly different way to treat our staff. They have been given a smartphone and played a vital part in developing the service we now offer. The consensus is that they feel they have been listened to and this has significantly increased morale, which makes a big difference to everyone.”