The Process
With Love Clean Streets
Laurence isn’t happy with the pile of fly-tipped rubbish he sees while taking his son to school.
He opens his Love Clean Streets app and photographs it, sending the image directly to his local authority, with GPS co-ordinates and a brief tick-box description of the issue.
The details are automatically sent to the council’s administrators or into their back office system. The photo is approved and an automated acknowledgement is sent to Laurence so he knows it has been received.
The details containing photo and GPS coordinates are sent directly to the relevant service area. The officer in the service area then raises the job based on the detailed information she has received from LCS, and allocates it to the correct member of staff.
The member of staff completes the job and takes a photo to show the job has been done, and then uploads it to the site, using the app.
An administrator can then approve the completion photo before it is displayed on the website (or this can be automated).
Laurence is happy that his street is now a cleaner, happier place to live.
Without Love Clean Streets
Laurence isn’t happy with the pile of fly-tipped rubbish he sees while taking his son to school.
Later that day, he decides to call his local authority and let them know roughly where the rubbish is. Once he finds the number to call, he waits in a queue for his call to be answered.
As Laurence is annoyed about the mess, he exaggerates the amount of rubbish to ensure the council takes action. The officer raises the job on the CRM system.
The job is taken from the CRM system and a pre-inspection is carried out to review the complexity of the issue, which is smaller than the council were led to believe from the call.
The back office then allocates the task to a member of staff, who completes the job.
Laurence will receive no further contact or feedback, so may keep callinguntil he notices the issue has been resolved.
* This is based on real, anonymised data. For a full breakdown of the transaction costs, and for other examples, please email us at info@lovecleanstreets.com
With LCS: Time taken to administrate (exc. repair times which vary)
With LCS: Staff costs per transaction
Without LCS: Time taken to administrate (exc. repair times which vary)
Without LCS: Staff costs per transaction
Our Clients
"
Love Clean Streets has proven beneficial to both our staff and the Eastbourne public. The app saves us valuable time and money with the GPS co-ordinates and photographs enabling us to deal with the issues more quickly and efficiently than before. Integrating Love Clean Streets into our backend systems was quick, simple and cost-effective and has resulted in speedy resolutions maintaining our town’s unique environment.
"
— Councillor David Tutt Eastbourne Borough Council
"
The mapping tool and ability to accept photographs makes a major difference to our management processes. We anticipate this will enable us to respond much faster while also unlocking further time and cost efficiencies.
"
— Emily King, Better communities Manager West Sussex County Council
